I have been in business for more than 28 years and nothing surprises me anymore.
I was just blackmailed by a customer (the principal of a Christian school to be exact) to comply with his requirements or he would go to his association list of principals and essentially dirty our company and our product name!
A very easy choice for us. We cancelled his service immediately and refuse to have any further dealings with him, his staff or his school.
Will it hurt us commercially?
I really don’t know? Unfortunately, you cannot control what people say or do. Unfortunately, if he proceeds down his intended blackmail path, we will not know and neither will we be afforded the right of reply.
The take away I have from this unfortunate saga is I will sleep well tonight knowing my staff respect me; and that matters a lot!